Legal documents
1. Introduction
CISCODE SARL (“CISCODE”, “we”, “our”, or “us”) is fully committed to protecting your personal data and respecting your privacy. This page explains how you can exercise your rights and contact CISCODE’s Data Protection Officer (DPO) regarding the processing of your personal information. All data protection activities at CISCODE comply with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) and the Moroccan Law No. 09-08 relating to the protection of individuals with regard to personal data processing.
2. Data Protection Officer (DPO)
CISCODE has appointed a Data Protection Officer to oversee compliance with data protection laws and to serve as the primary contact point for any privacy-related requests or concerns. Contact the DPO: info@ciscod.com (Subject: Data Protection Request) 📍 CISCODE SARL – Data Protection Office Office n°26, 2nd Floor, Borj Al Andalous 2 Building Avenue de l’Espagne, Tanger, Morocco All requests received are treated confidentially and processed in accordance with applicable data protection regulations.
3. Your Data Protection Rights
As an individual, you have the following rights under the GDPR and Moroccan Law 09-08:
| Your Right | Description |
| Right of Access | You may request confirmation that CISCODE processes your personal data and obtain a copy of that data. |
| Right to Rectification | You can request correction or completion of inaccurate or incomplete personal information. |
| Right to Erasure (“Right to be Forgotten”) | You can ask for your personal data to be deleted when it is no longer necessary or when you withdraw consent. |
| Right to Restrict Processing | You can ask CISCODE to temporarily limit processing of your data in specific cases (e.g., while a complaint is under review). |
| Right to Data Portability | You can request that your personal data be provided in a structured, commonly used format, or transferred to another controller. |
| Right to Object | You can object at any time to the processing of your personal data for legitimate reasons, including direct marketing. |
| Right to Withdraw Consent | If processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing. |
4. How to Submit a Data Protection Request
To exercise any of your rights, please send a written request by email to info@ciscod.com with the subject line “Data Protection Request”. Your request should include: Your full name and email address The specific right you wish to exercise A detailed description of your request Proof of identity (to ensure that the request is legitimate) Once your request is received: CISCODE will acknowledge receipt within 7 working days. A full response will be provided within 30 calendar days, unless the request is complex (in which case, an extension of up to 60 days may apply, with notice). All requests are handled free of charge, except in cases of manifestly excessive or unfounded demands.
5. Data Breach Reporting
CISCODE takes every reasonable measure to prevent unauthorized access, disclosure, alteration, or loss of personal data. However, if you suspect a data breach affecting your personal information, you should immediately contact our DPO at info@ciscod.com (Subject: Data Breach Report). Your report should include: The nature of the incident (if known) The date and time it occurred The systems, services, or accounts potentially affected Your name and contact information CISCODE will investigate the incident promptly and take all necessary technical and legal actions to mitigate risks and inform relevant authorities where required.
6. Complaints and Supervisory Authorities
If you are not satisfied with how CISCODE handles your personal data or responds to your request, you may file a complaint with the competent data protection authority. In Morocco, the supervisory authority is: Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel (CNDP) Website: www.cndp.ma Email: contact@cndp.ma Address: Angle Avenue Annakhil & Mehdi Ben Barka, Immeuble RITA, 4th Floor, Hay Riad, Rabat, Morocco If you are located in the European Union, you may also contact your local supervisory authority within your member state.
7. Security and Confidentiality Commitment
CISCODE applies strict technical and organizational security measures to protect personal data against unauthorized access, alteration, loss, or destruction. These include: End-to-end encryption (HTTPS/TLS) Role-based access control and authentication mechanisms Network intrusion detection and data backup systems Regular staff training on GDPR compliance and data handling ethics All data protection requests and related communications are treated confidentially and stored securely for audit purposes.
8. Updates to This Page
CISCODE may update this Data Protection Support page to reflect regulatory changes, internal policy updates, or improvements to our privacy framework. The latest version will always be available on this page with the corresponding “Last updated” date.
